Support with POC Framework Analysis

The United Nations Mission in South Sudan (UNMISS), through the Office of the DSRSG/RC/HC, is exploring innovative approaches to leverage technology in support of its Protection of Civilians (POC) mandate. These efforts are aligned with United Nations Security Council Resolution 2820, which underscores the need to prioritize the protection of civilians and the facilitation of humanitarian assistance in the allocation of mission capacities and resources.
As part of this initiative, UNMISS has developed an online Protection of Civilians Reporting and Analysis Framework designed to strengthen information collection, analysis, situational awareness, and evidence-based decision-making. The platform provides a centralized system for capturing and analyzing protection-related incidents, threats, affected locations, vulnerable populations, and response actions. It also incorporates geographic visualization and trend analysis tools to support operational planning and coordination.
The platform was initially developed by the Risk Management Unit within the Office of the DSRSG/RC/HC to support implementation of the Protection Pillar of the Mission's POC Framework. It has been designed for future scalability across UNMISS components and relevant protection coordination mechanisms, including the UNMISS-UNCT Joint Protection Working Group.
UNMISS seeks the support of a qualified Online Volunteer to assist in populating, refining, testing, documenting, and enhancing the platform to maximize its operational effectiveness and future scalability.

Working in close collaboration with the Risk Management Unit within the Office of the DSRSG/RC/HC, the Online Volunteer will support the operationalization and enhancement of the Protection of Civilians Reporting and Analysis Framework. The volunteer will contribute to data migration and organization, system improvement, information analysis, visualization, testing, and documentation to strengthen protection analysis, situational awareness, and informed decision-making across the Mission.

Under the supervision of the Head of Integrated Office, Office of the DSRSG/RC/HC, the Online Volunteers will undertake the following tasks:

1. Database Development and System Enhancement
• Review historical Protection Pillar reports and support the extraction, organization, and upload of relevant information into the platform.
• Assist in developing and maintaining structured databases on protection incidents, threats, population vulnerabilities, response measures, and geographic locations.
• Provide recommendations to improve system functionality, usability, navigation, reporting features, and user experience.
• Identify opportunities to strengthen data quality, consistency, integrity, and workflow efficiency.

2. Data Analysis and Visualization
• Support the development and refinement of analytical dashboards and reporting products.
• Assist in strengthening trend analysis related to:
o Protection incidents;
o Threat patterns and early warning indicators;
o Geographic hotspots;
o Population vulnerabilities;
o Protection responses and mitigation measures.
• Contribute to the development of maps, charts, infographics, and other visualization products that support decision-making and operational planning.

3. Documentation and Knowledge Management
• Develop user manuals, quick-reference guides, and standard operating procedures (SOPs) for platform users.
• Document system structures, workflows, reporting processes, and recommended operational practices.
• Provide recommendations on the integration of the platform with existing Mission-wide protection reporting and coordination mechanisms, including support to the Joint Protection Working Group.

4. Testing and Quality Assurance
• Conduct user acceptance testing and identify technical issues, data gaps, and performance limitations.
• Support testing of reporting forms, dashboards, analytical outputs, and mapping functionalities.
• Provide structured recommendations to enhance performance, functionality, and reliability.

5. Strategic Development and Innovation
• Assess opportunities to expand the platform's application across UNMISS components and protection coordination mechanisms.
• Identify innovative approaches and technologies that could further strengthen protection analysis and situational awareness.
• Contribute to the development of a roadmap for future expansion and sustainability of the platform.

Expected Deliverables

By the end of the assignment, the Online Volunteers will be expected to deliver:

1. A populated and organized protection database developed from historical Protection Pillar reports and other approved sources.
2. An assessment report identifying strengths, gaps, and opportunities for enhancement of the current platform.
3. A recommendations matrix outlining prioritized technical, operational, and analytical improvements.
4. A testing and quality assurance report documenting issues identified and recommended corrective actions.
5. A user documentation package, including:
o User Guide;
o Quick Reference Guide;
o Draft Standard Operating Procedures (SOPs).
6. Enhanced dashboards and visualization recommendations to strengthen analytical outputs, trend monitoring, and decision support.
7. A scalability and sustainability note outlining options for future expansion, institutionalization, and integration with broader Mission protection coordination mechanisms.